Returns & Exchanges

Items eligible for return/exchange must be unused, unwashed, free of stains or odors, and have original
tags attached.
Purchase receipt must be presented for support.
One-time exchange per product only (not per invoice or transaction).
Once exchanged, the item cannot be exchanged again, except in the case of manufacturer defect.
If the new item has a lower value, no refund of the price difference will be given.
Routine will cover 100% of the exchange shipping cost if the reason is due to a manufacturing defect

2. Product Return & Exchange Policy

2.1. Exchange Policy

Condition	Details
Time Frame	Within 1 week from the date the order is confirmed as delivered in the system.
Eligible Items	– Full-price items (no discount or promo applied).- Discounted items with less than 30% off.
Non-eligible Items	– Items discounted 30% or more.- Items from “Buy 1 get 1”, “same-price”, or gift promotions.- Accessories, except shoes and sandals.
Eligible Product Condition	– Unused, unwashed, undamaged items.- Tags intact.- Original receipt required.
Exchange Rules	– Exchange must be for item of equal or lower value.- Price difference will not be refunded.- Additional cost for higher-priced item must be paid.- Applies to same or similar item only, depending on availability.

Shipping Fees for Exchange

Reason	Who Pays
Size exchange	Customer pays shipping to Routine; Routine pays for return shipping.
Color exchange	Customer pays both ways ( MMK nationwide flat rate).
Routine’s fault (manufacturing defect, wrong item, warehouse error)	Routine covers both-way shipping.
E-commerce exchanges due to customer preference	Customer pays both-way shipping.

2.2. Return Policy

Condition	Details
Applicable Channels	Online purchases only (website, e-commerce platforms).In-store purchases are not eligible for return/refund.
Time Frame	Within 1 week from the date the order is confirmed as delivered in the system.
Receipt Requirement	Must present receipt or registered phone number used at purchase.
Eligible Items	– Full-price items.- Discounted items less than 30% off.
Non-eligible Items	– Discounted ≥30%.- Items from promotional campaigns (e.g. gifts, same-price deals).- Accessories, underwear, swimwear, bikinis, etc.
Product Condition	– Must be unused and intact with original tag.

Shipping Fees for Return

Reason	Who Pays
Customer’s preference	Customer pays the shipping fee.
Routine’s fault	Routine pays the shipping fee.

Refund Timeline (From the day Routine receives the returned product)

Payment Method	Refund Time
Online Payment	5 to 9 Days

Online & E-commerce orders: Contact via Routine’s Fanpage, Hotline, or submit a request directly on the website.
In-store purchases (exchange only): Contact the store where the item was bought, or call the store’s hotline for support.
Returns are only applicable for online purchases, not for in-store purchases.